Question 1

PERSONAL HEALTH AND FAMILY POLICY

Accepted Answer

In the unfortunate circumstance where an artist must cancel at the last minute due to unforeseen events, we genuinely appreciate your understanding and patience during such challenging times. We understand the excitement and anticipation that come with getting a tattoo, and we share your disappointment when plans unexpectedly change.
Please know that your commitment to being understanding is immensely valued, and we are committed to ensuring that you get the exceptional tattoo experience you deserve. Your appointment will be rescheduled promptly, and every effort will be made to accommodate your preferred time. We sincerely apologize for any inconvenience this may cause and assure you that your trust in us is of the utmost importance.
It's worth mentioning that deposits are non-refundable, as they play a crucial role in securing your appointment slot and supporting the artist's time and effort in preparing for your unique tattoo. We deeply appreciate your cooperation, and we look forward to the opportunity to create beautiful art together in the near future.
Thank you for your understanding, and please feel free to reach out if you have any questions or concerns. Your support means the world to us.

Question 2

HARRASMENT AND ABUSE POLICY

Accepted Answer

**Tattoo Shop Harassment and Abuse Policy**

**Purpose:**
At [Tattoo Shop Name], we are committed to maintaining a safe and respectful environment for both our clients and staff. This policy is designed to prevent and address any form of harassment or abuse within our premises.

**Scope:**
This policy applies to all clients, staff members, and any individuals present in the tattoo shop.

**Definition:**
Harassment and abuse encompass unwelcome behavior, language, or actions that create an intimidating, hostile, or offensive environment based on factors such as race, gender, sexual orientation, religion, disability, or any other protected characteristic.

**Prohibited Conduct:**
The following behaviors are strictly prohibited within the tattoo shop premises:
1. Verbal or physical harassment
2. Discrimination or bias-based actions
3. Unwanted advances or inappropriate comments
4. Threats, intimidation, or violence
5. Any form of bullying or abusive behavior

**Reporting Procedure:**
If anyone experiences or witnesses harassment or abuse, they are encouraged to report the incident promptly. Reports can be made to any staff member or directly to management.

**Investigation Process:**
All reports will be thoroughly investigated in a timely and confidential manner. Investigations will consider the perspectives of all parties involved. Those found in violation of this policy may be subject to corrective action, including expulsion from the premises or the termination of any ongoing services.

**Retaliation:**
Retaliation against individuals who report harassment or abuse is strictly prohibited. Such actions will be treated as a separate violation of this policy.

**Confidentiality:**
All reports and investigations will be handled with discretion to the extent permitted by law. Information will only be disclosed to those with a legitimate need to know.

**Consequences:**
Consequences for violating this policy may range from verbal warnings to termination of services, depending on the severity and frequency of the behavior. In cases of criminal conduct, law enforcement may be involved.

**Education and Training:**
Regular training sessions on harassment and abuse prevention will be provided to all staff members. Clients may also receive information about our policy upon request.

**Review and Modification:**
This policy will be reviewed periodically and updated as needed. Any modifications will be communicated to all staff members and clients.

By adhering to this policy, we aim to create an inclusive and safe environment where everyone can enjoy a positive tattoo experience.

Question 3

TOUCH UP POLICY

Accepted Answer

Upon completion of your tattoo, your artist will provide you with comprehensive healing instructions. Adhering to these instructions ensures a smooth and clean healing process. In the rare event that a touch-up is needed, we extend a complimentary touch-up session for each tattoo within six months to one year of your final tattoo appointment (check with your artist).

These touch-ups within the policy come at no additional cost, although they are subject to nominal set-up fees and applicable taxes to cover materials. Our touch-up policy is designed to ensure your satisfaction and the longevity of your tattoo. Please feel free to reach out to schedule your complimentary touch-up within the specified timeframe.

Question 4

RETAINER/ DEPOSIT POLICY

Accepted Answer

RETAINERS are both non-refundable and non-transferable. By submitting a retainer, you confirm your commitment to the scheduled tattoo appointment and the design choices discussed during the consultation. While minor changes are permissible, any significant alterations to the design may necessitate a new consultation and possible retainer or redesign fee.

For multi-session tattoos, the retainer is carried forward to the final session, offsetting the total cost. It's advised to provide at least 72 hours' notice for rescheduling whenever feasible.

Typically, retainers amount to $100- $500, or 50% of larger estimated or quoted pieces, unless otherwise specified by the artist.

Should there be no activity for one year, the retainer will be deemed abandoned. This policy ensures clarity and fairness in our deposit procedures (some travel circumstances may be applied).

Question 5

REBOOKING POLICY

Accepted Answer

While we understand that unforeseen circumstances may necessitate the cancellation of your tattoo appointment, please be aware of our non-refundable deposit policy at Little Witch Tattoo. If you cancel your appointment at the last minute or fail to attend without prior notice, the full deposit amount will be forfeited.

However, if you provide Little Witch Tattoo with a minimum of 72 hours' notice, you have the option to reschedule your appointment to a later date, and your deposit will be transferred to the newly scheduled appointment. It's important to note that, since Little Witch Tattoo is closed on Mondays with limited Sunday hours, any adjustments to appointments scheduled for the beginning of the week must be communicated before 4 PM on Saturday of the preceding week. This policy ensures fairness and allows for efficient scheduling adjustments to accommodate both clients and the studio.

Question 6

AGE POLICY

Accepted Answer

To receive services at Little Witch Tattoo, it is a requirement that clients be 18 years of age or older. Regrettably, we are unable to make any exceptions, including cases involving parental consent. This policy is in place to ensure strict adherence to legal and ethical standards within the tattooing industry. Age restrictions are a crucial aspect of maintaining a responsible and professional environment, prioritizing both the well-being of our clients and compliance with legal requirements. We appreciate your understanding of this policy and look forward to the opportunity to provide our services when you meet the age requirement. If you have any questions or concerns, please don't hesitate to reach out to us.

Question 7

LATENESS/ NO-SHOW POLICY

Accepted Answer

We extend a 15-minute grace period for tardiness without prior notice and a 30-minute grace period with warning, unless specified otherwise. It's essential to grasp that our appointments are meticulously scheduled to accommodate the entire day, ensuring adequate time for each client and necessary intervals. Once this timeframe lapses, session time and deposits stand forfeited.

If, without any communication, you fail to attend your appointment, an initial warning will be issued. Subsequent no-show occurrences will lead to blacklisting. We prioritize punctuality and clear communication to maintain the efficiency and integrity of our scheduling system.

Question 8

HEALTH + SAFETY POLICY

Accepted Answer

**Tattoo Shop Health and Safety Policy**

**Purpose:**
At Little Witch Tattoo, the health and safety of our clients and staff are paramount. This policy outlines our commitment to maintaining a clean, sterile, and secure environment in which to provide our tattoo services.

**Sterilization and Hygiene:**
1. All tattooing equipment, including needles, tubes, and grips, is single-use and disposed of properly after each client.
2. Our artists adhere to strict hand hygiene practices, ensuring hands are washed thoroughly before and after each session.
3. Workstations and surfaces are disinfected between clients using medical-grade, EPA-approved disinfectants.

**Personal Protective Equipment (PPE):**
1. Artists are required to wear disposable gloves during each tattoo session.
2. Additional PPE, such as masks and aprons, is used as necessary to maintain a sanitary working environment.

**Client Health Disclosures:**
1. Clients are encouraged to disclose any relevant health information, including pre-existing medical conditions, allergies, or medications.
2. Tattoo services may be declined if a client exhibits signs of illness, skin conditions, or is under the influence of substances impairing judgment.

**Waste Management:**
1. Sharps containers are used for the disposal of needles and other sharps, adhering to proper biohazard waste management protocols.
2. General waste is disposed of in accordance with local regulations.

**Training and Education:**
1. All artists undergo comprehensive training in bloodborne pathogen prevention, hygiene, and sterilization procedures.
2. Regular workshops and updates on health and safety practices are conducted to ensure continuous education.

**Emergency Preparedness:**
1. Emergency exit routes are clearly marked, and all staff members are familiar with evacuation procedures.
2. First aid kits are readily available and regularly checked to ensure they are fully stocked.

**Client Comfort and Communication:**
1. Artists communicate openly with clients about the tattooing process, aftercare instructions, and any potential risks.
2. Clients are provided with aftercare information to promote proper healing and reduce the risk of complications.

**COVID-19 Considerations:**
1. Adherence to local health guidelines and regulations related to COVID-19 is mandatory.
2. Additional precautions, such as temperature checks and mask requirements, may be implemented as needed.

**Regular Audits and Reviews:**
1. Routine health and safety audits are conducted to assess compliance with established protocols.
2. Client feedback is actively sought and used to improve health and safety practices.

By implementing and adhering to this health and safety policy, we aim to ensure a secure and hygienic environment for both our clients and staff. We are committed to continuous improvement and providing the highest standard of care in our tattoo services.

Question 9

HYGIENE + DRESS CODE

Accepted Answer

**Hygiene and Dress Code Policy for Tattoo Shop**

**Purpose:**
Maintaining a high standard of hygiene and professional appearance is crucial to ensuring a safe and welcoming environment for our clients and staff. This policy outlines the expectations regarding hygiene and dress code.

**Personal Hygiene:**
1. **Handwashing:**
   - Artists must wash their hands thoroughly with antibacterial soap before and after each client interaction.
   - Regular handwashing is encouraged throughout the working day.

2. **Personal Cleanliness:**
   - Artists are expected to maintain personal cleanliness, including trimmed nails and good oral hygiene.
   - Adequate deodorant use is required to ensure a pleasant working environment.

**Uniform and Dress Code:**
1. **Professional Attire:**
   - Artists must wear clean, professional attire.
   - Clothing should be free from offensive graphics or language, but may also support free speech as long as no direct offense is being made.
   - Clients must wear undergarments under their regular clothing or bring an extra pair of clothing to change into.
*White is not recommended*

2. **PPE (Personal Protective Equipment):**
   - Disposable gloves are mandatory during tattooing sessions.
   - Additional PPE, such as masks and aprons, must be worn as necessary.

3. **Footwear:**
   - Closed-toe shoes must be worn at all times to ensure foot protection.

4. **Hair Restraints:**
   - Long hair must be tied back or otherwise restrained during tattooing sessions.

**Studio Cleanliness:**
1. **Workstation Maintenance:**
   - Artists are responsible for maintaining the cleanliness of their workstations before, during, and after each client.
   - All surfaces and equipment must be disinfected using medical-grade disinfectants.

2. **General Cleanliness:**
   - The entire studio space, including waiting areas, must be kept clean and tidy.

**Health and Safety Considerations:**
1. **Illness Reporting:**
   - Artists must report any illnesses or symptoms that may compromise personal or client health.

2. **Jewelry and Accessories:**
   - Minimal jewelry should be worn during tattooing sessions to facilitate proper hygiene.
   - Tattoos should be covered to prevent any potential contact with clients.

**Regular Audits and Reviews:**
1. **Audits:**
   - Regular audits will be conducted to ensure compliance with hygiene and dress code policies.
   - Artists are encouraged to report any concerns or suggestions for improvement.

2. **Training:**
   - Ongoing training sessions will be provided to educate staff on best practices for hygiene and cleanliness.

**Consequences of Non-Compliance:**
Failure to adhere to this Hygiene and Dress Code Policy may result in corrective action, including verbal warnings, written warnings, or, in severe cases, termination of employment.

By following these guidelines, we ensure a safe and professional environment for both clients and staff. Thank you for your commitment to maintaining the highest standards of hygiene and appearance.

Question 10

PAYMENT POLICY

Accepted Answer

**Payment Policy - All Methods Accepted**

**Purpose:**
This policy outlines the payment procedures and accepted methods, ensuring transparency and convenience for our valued clients.

**Accepted Payment Methods:**
1. **Cash:**
   - Cash payments are accepted and appreciated.

2. **Credit and Debit Cards:**
   - All major credit and debit cards are accepted.
   - Contactless payments are encouraged for a seamless transaction.

3. **Mobile Payments:**
   - Mobile payment apps (e.g., Apple Pay, Google Pay) are welcome for added convenience.

4. **Gift Certificates:**
   - Gift certificates issued are accepted as a valid form of payment.
   - Can only be applied to the specific artist the gift card is with of from.

**Payment Timing:**
1. **Full Payment:**
   - Full payment is due upon the completion of the tattoo session.

2. **Multiple Sessions:**
   - For multi-session projects, each session's payment is due at the conclusion of that specific session.

**Deposits:**
1. **Non-Refundable Deposits:**
   - Deposits are required to secure tattoo appointments.
   - Deposits are non-refundable but are applied towards the final cost of the tattoo.

**Receipts:**
1. **Providing Receipts:**
   - Receipts will be provided for all transactions upon request.
   - Digital receipts can be emailed for added convenience.

**Refund Policy:**
1. **Non-Refundable Payments:**
   - All payments, including deposits, are non-refundable.

**Late Payments:**
1. **Consequences of Late Payment:**
   - Late payments may result in a delay in scheduling future appointments.
   - Repeat late payments may necessitate pre-payment for future sessions.
   - If payment is late/ past the arranged payment date, a 5% late fee per day will be added to the final payment.

**Currency:**
1. **Local Currency:**
   - All transactions are conducted in the local currency.

**Communication:**
1. **Payment Discussions:**
   - Any concerns or queries regarding payment should be communicated to the artist or management promptly.

**Disputed Charges:**
1. **Resolving Disputes:**
   - In the event of a disputed charge, clients are encouraged to reach out to [Tattoo Shop Name] promptly for resolution.

By adhering to this Payment Policy, we aim to streamline the payment process and ensure a positive experience for our clients.

Question 11

PHOTO + VIDEO POLICY

Accepted Answer

**Photo and Video Policy**

**Purpose:**
This policy outlines the guidelines for capturing and sharing photos and videos within the premises. Our aim is to balance creative expression and client privacy while maintaining a respectful and comfortable environment.

**General Guidelines:**
1. **Client Consent:**
   - Photographs or videos involving clients may only be taken with their explicit consent.
   - Artists must confirm client consent before capturing any content.

2. **Artistic Consent:**
   - Artists' work may be photographed or filmed for portfolio and promotional purposes unless they express a desire otherwise.

**Social Media and Online Platforms:**
1. **Client Sharing:**
   - Photos or videos featuring clients will not be shared on social media or online platforms without the client's permission.
   - Artists must obtain separate consent for sharing client-related content.

2. **Artistic Sharing:**
   - Artists are encouraged to showcase their work on social media, the shop's website, or other promotional materials.
   - Client anonymity will be maintained unless the client provides explicit consent for identification.
   - Please make sure to tag us in any uploaded posts with hashtag: LITTLEWITCHTATTOOYYC

**Recording Process:**
1. **Discreet Recording:**
   - While capturing the artistic process is allowed, it should be done discreetly to minimize disruption and maintain a focused atmosphere.

2. **Artist Discretion:**
   - Artists reserve the right to limit or prohibit recording during certain stages of the tattooing process for artistic or privacy reasons.

**Professional Photography/Videography:**
1. **Scheduled Sessions:**
   - Professional photographers or videographers must schedule sessions in advance and adhere to the guidelines outlined in this policy.
   - Consent from clients and artists must be obtained before commencing any professional recording.

**Enforcement and Consequences:**
1. **Violations:**
   - Violation of this policy may result in a verbal warning, and repeated violations may lead to restrictions on photography or, in extreme cases, a ban from the premises.

**Communication:**
1. **Clear Communication:**
   - Clients and artists are encouraged to communicate openly about their preferences regarding photography and videography.

**Policy Review:**
1. **Periodic Review:**
   - This policy will be reviewed periodically to ensure its relevance and effectiveness.

By adhering to this Photo and Video Policy, we aim to create an environment that respects the privacy and preferences of both clients and artists while allowing for creative expression. Thank you for your cooperation.

RW

What Questions Do We Get Asked Most Often?

Explore our frequently asked questions and policies below to find the answers you need to help choose your next tattoo and schedule your appointment with us!